Satisfaction of inpatients in Erbil teaching hospitals
Background and objectives: It is often felt that developing countries need to improve their quality of healthcare provision. The aim of this study was to identify the satisfaction of patients about different aspects of hospital health care services, and to build a solid database for future health care planning, guiding of health policy, and monitoring health care quality.
Method: A cross-sectional study was carried out in Erbil teaching hospitals from November, 15th 2010 to January, 15th 2011. A convenience sample of 720 patients was obtained. Data were obtained by a direct interview using an anonymous questionnaire designed by the researcher. A measurement scale (Likert scale) for satisfaction was used.
Results: The mean ± SD age was 43.98 ±13.48 years with a male: female ratio of 0.61:1. The overall satisfaction rate was 73.2%, and the rate in Erbil, Rizgary and Maternity teaching hospitals were 63.8%, 75% and 80.8%, respectively (P<0.001). Binary logistic regression analysis revealed that there was significant association between age (OR= 1.068), years of formal education (OR= 0.742) with the overall satisfaction, and female patients were significantly more satisfied than males (OR=2.342).
Conclusion: The satisfaction rate increased with age and there is inverse association between the satisfaction rate and educational level of patients.
Barry DT, Moore BA, Pantalon MV, Chawarski MC, Sullivan LE, O’Connor PG et al. Patient satisfaction with primary care office-based buprenorphine/naloxone treatment. JGIM 2007; 22: 242–5.
Delbanco TL. Quality of care through the patients' eyes. BMJ 1996; 313: 832-3.
Bruster S, Jarman B, Bosanquet N, Weston D, Erens R, Delbanco TL. National survey of hospital patients. BMJ 1994; 309:1542-6.
Delbanco TL. Enriching the doctor-patient relation: Inviting the patient's perspective. Ann Intern Med 1992; 116: 414-8.
Wensing M, Elwyn G. Methods for incorporating patients' views in health care. BMJ 2003; 326: 877-9.
Aragon SJ, Gesell SB. A patient satisfaction theory and its robustness across gender in emergency departments. Am J Med Qual 2003; 18: 229- 40.
Bikker AP, Thompson AGH. Predicting and comparing patient satisfaction in four different modes of health care across a nation. Soc Sci Med 2006; 63:1671-83.
Young GJ, Meterko M, Desai K. Patient satisfaction with hospital care: Effect of demographic and institutional characteristics. Med Care 2000; 38:325-34.
Moret L, Nguyen JM, Volteau C, Falissard B, Lombrail P, Gasquet I. Evidence of a non-linear influence of patient age on satisfaction with hospital care. Int J Qual Health Care 2007; 19: 382-9.
Thi PLN, Briancon S, Empereur F, Guillemin F. Factors determining inpatient satisfaction with care. Soc Sci Med 2002; 54: 493-504.
Al-Ameen MM, Al-Tawil NG. Clients' satisfaction with health care provided by the consultation clinics of Al-Kadhimiya teaching hospital and Al-Noor teaching health care center. Zanco J Med Sci 2008; 12 (Special issue): 19-26.
Imam SZ, Syed KS, Ali SA, Ali SU, Fatima K, Gill M et al. Patients' satisfaction and opinions of their experiences during admission in a tertiary care hospital in Pakistan – a cross sectional study. BMC Health Serv Res [Internet] 2007 [cited 2010 Nov 29]; 7:161. [about 8 pages]. Available from: http://www.biomedcentral.com/1472-6963/7/161.
Theodosopoulou E, Raftopoulos V, Krajewska-Kulak E, Wroñska I, Chatzopulu A, Nikolaos T et al. A study to ascertain the patients' satisfaction of the quality of hospital care in Greece compared with the patients' satisfaction in Poland. Adv Med Sci 2007; 52 (Suppl 1):136-9.
Cohen G. Age and health status in a patient satisfaction survey. Soc Sci Med 1996; 42: 1085-93.
Hughes J. Satisfaction with medical care: A review of the field. [Internet] 1991 [cited 2011 Jan 6]. [about 8 pages]. Available from: http://www.changesurfer.com/Hlth/PatSat.html.
Ganova-Iolovska M, Kalinov K, Geraedts M. Satisfaction of inpatients with acute coronary syndrome in Bulgaria. Health Qual Life Outcomes [Internet] 2008 [cited 2010 Dec 20]; 6: 50. [about 9 pages]. Available from: http://www.hqlo.com/content/6/1/50.
Crow R, Gage H, Hampson S, Hart J, Kimber A, Storey L et al. The measurement of satisfaction with healthcare: Implications for practice from a systematic review of the literature. Health Technol Assess 2002; 6 (32): 1-244.
Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis. Soc Sci Med 1990; 30: 811-8.
Powers TL, Bendall D. The influence of time on changes in health status and patient satisfaction. Health Care Manage Rev 2004; 29: 240-8.
Chang E, Hancock K, Chenoweth L, Jeon Y-H, Glasson J, Gradidge et al. The influence of demographic variables and ward type on elderly patients' perception of needs and satisfaction during acute hospitalization. Int J Nurs Pract 2003; 9:191-201.
Rahmqvist M. Patient satisfaction in relation to age, health status and other background factors: A model for comparisons of care units. Int J Qual Health Care 2001; 13 (5): 385-90.
Danish KF, Khan UA, Chaudhry T, Naseer M. Patient Satisfaction; an Experience at IIMC-T Railway Hospital. Rawal Med J 2008; 33: 245-8.
The copyright on any article published in Zanco J Med Sci is retained by the author(s) in agreement with the Creative Commons Attribution Non-Commercial ShareAlike License (CC BY-NC-SA 4.0).